Terms and Conditions

Detailed description of goods and/or services

GK Dream Hair is a business in the hair and beauty industry that sells 100% quality virgin hair extensions and offer hair salon services.

Delivery policy is Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

Sometimes! Due to the high volume of orders we experience, there will be an increase in processing time.  We always working hard to get your orders out as soon as possible and we appreciate your patience!
Please feel free to contact our customer service team at info@gkdreamhair.com with any questions you may have. Our customers are always top priority!

The provision of goods and services by GK Dream Hair is subject to availability. In cases of unavailability, GK dream hair will make this known and offer back order sales.

Export restriction

The offering on this website is available to South African clients and international clients

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from www.gkdreamhair.com, the recipient of the shipment is the importer on record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.

We do no ship to P.O. Boxes

Return and Refunds policy

All sales are final. We do not do Refunds or Exchanges regardless of the circumstances.

GK DREAMHAIR is a real human hair product, for health concerns and sanitary purposes, we cannot accept returns on all wigs, lace systems, unused, used or opened hair bundles.

All gift cards and SALE ITEMS are FINAL Sales.

Customer Privacy policy

GK Dream Hair shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the GK DREAM HAIR bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for GK DREAM HAIR via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by GK DREAM HAIR separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

GK DREAM HAIR takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and GK DREAM HAIR chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

Variation

GK DREAM HAIR may, in its sole discretion, change this agreement or any part thereof at any time without notice.

PLEASE CONTACT GK DREAM HAIR IF YOU ARE NOT SURE OF A PRODUCT/SERVICE OR HAVE ANY QUESTIONS REGARDING PRODUCTS/SERVICES.

Company information

This website is run by GK Dream Hair Pty Ltd (private company) based in South Africa trading as GK Dream Hair.

GK DREAM HAIR contact details

Email: info@gkdreamhair.com Telephone: +27 31 5662042

Shop 5, West Palm Boulevard, Umhlanga Ridge, Durban, South Africa